Can I Change or Cancel My Helicopter Booking?
Yes, helicopter bookings can be changed or cancelled with reasonable notice, subject to flexible policies that balance client needs with operational planning—KiliFlying Air aims for fair, transparent terms.
Can I Change or Cancel My Helicopter Booking: Policy Overview
Understanding change and cancellation terms helps plan with confidence, especially given weather dependencies and limited aircraft availability in peak seasons.
KiliFlying Air maintains customer-friendly policies, offering refunds or rescheduling where possible while covering committed costs.
This guide details standard terms, weather provisions, modification process, and tips for smooth adjustments.
Standard Cancellation Policy
More than 14 days notice: full refund minus minor processing fee. 7-14 days: 50-70% refund. Less than 7 days: charges apply based on timing.
Deposits typically non-refundable within 48 hours unless rescheduled.
Rescheduling and Changes
Date/time adjustments possible subject to availability. Route or passenger changes accommodated where feasible, often free with notice.
Upgrades (longer duration, better aircraft) usually straightforward.
Weather-Related Cancellations
Safety-first policy: flights cancelled due to weather offer full refund or free rescheduling to suitable date—no penalties.
Pilots make final go/no-go decisions based on conditions.
How to Modify Your Booking
Contact operations team by phone, email, or WhatsApp as soon as plans change. Provide booking reference for quick processing.
Written confirmation sent for any adjustments or cancellations.
Special Considerations
Group bookings or multi-flight packages may have customized terms. Travel insurance recommended for unforeseen circumstances beyond operator control.
Full terms provided at booking confirmation.
Frequently Asked Questions
Flexible policies support your travel plans. Contact KiliFlying Air directly for any booking changes or questions.